Shipping policy
At Skincare Market, Inc., we are committed to providing a reliable and professional delivery experience. Our logistics are designed to ensure your skincare products reach you securely and efficiently.
1. Order Processing
Orders are processed Monday through Friday, excluding holidays. Most orders leave our facility within a few business days of being placed. Orders placed after our daily cutoff, on weekends, or on holidays are processed the following business day. Processing times may be extended during promotional periods, peak season, or circumstances outside our control.
2. Shipping Methods & Delivery Estimates
We offer a range of standard and expedited shipping services through major carriers, including FedEx and USPS. Available options and costs are displayed at checkout.
Delivery estimates shown at checkout are provided by the carrier and are estimates only, not guarantees. Actual delivery times vary by destination, service selected, and carrier network conditions. Once a package leaves our facility, transit time is controlled by the carrier.
Once your order has shipped, you will receive a confirmation email with tracking information.
3. Domestic Coverage
We ship throughout the United States, including Alaska, Hawaii, and Puerto Rico. Certain remote destinations, PO boxes, and APO/FPO addresses may be limited to specific carriers or services, and may require additional transit time.
4. International Shipping
International orders require additional handling and are subject to longer and less predictable transit times than domestic orders. Delivery timelines depend on the destination country's postal system and customs clearance procedures. Skincare Market, Inc. is not responsible for delays caused by customs processing or local carrier handling.
Some products may be restricted from import into certain countries, or may be limited in quantity. We may cancel and refund any order that cannot lawfully be shipped to the destination.
Import Duties and Taxes. Orders shipped outside the United States may be subject to import duties, taxes, and customs brokerage fees charged by the destination country. These are not included in your order total and are collected by the carrier or customs authority at or after delivery. As the importer of record, the recipient is responsible for paying them. Refused or returned shipments are refunded less original shipping and any return or abandonment fees charged by the carrier.
5. Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout. Skincare Market, Inc. is not liable for failed deliveries, delays, returned packages, or redirections resulting from an incorrect or incomplete address.
Carriers charge a fee for address corrections, refusals, and redirections, including for minor errors such as a single incorrect digit. Any such fees, along with any additional shipping costs required to reship the order, are the responsibility of the purchaser.
6. Lost, Damaged, or Stolen Shipments
If tracking shows a package as delivered but it cannot be located, please check with others at your address and with your building management before contacting us. Issues with a shipment should be reported to us promptly so that we can investigate and, where applicable, file a claim with the carrier. Carriers impose their own deadlines for filing claims, and we cannot pursue a claim once that window has closed.
Risk of loss passes to the customer upon delivery by the carrier.
7. Questions & Special Requests
For special logistics arrangements or assistance with an existing shipment, please contact our support team:
Phone: 1-888-840-5177
Email: support@skincaremarket.net
Address: 116 E St Joseph St. Unit 15, Arcadia, CA 91006
Business Hours: Monday – Friday, 10:00 am – 5:00 pm PT