How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

What is your return policy?

Please check our return/refund/exchange policy here.

How to use my reward points?

To redeem and use your reward points for your next order, simply login into your account. Click the rewards button on the bottom left of the page and select �your rewards�. Then you should be able to access a coupon code that you can copy and paste to the checkout page or simply click the automated apply code button.

Are your products 100% authentic?

Absolutely. We only sell 100% genuine products sourced directly from licensed distributors and clinical partners. Every bottle comes in its original manufacturer packaging with a verifiable batch code

Why are your prices lower than my doctor's office?

We operate exclusively online, which means we don't have the high overhead costs of a physical medical spa or retail storefront. We buy in large volumes and pass those "bulk savings" directly to you

How do I know the products aren't expired?

We maintain a high inventory turnover rate, meaning products move through our warehouse quickly. We regularly audit our stock to ensure every item shipped has a long shelf life remaining (typically 12�24 months unless otherwise stated)

Can I use Vitamin C and Retinol together?

Yes, but timing is everything! We recommend using Vitamin C in the morning to protect against environmental damage and Retinol at night to support skin renewal. Using them at the same time can sometimes cause irritation

How long does shipping take?

Most orders are processed within 1�2 business days. Standard shipping typically arrives in 3�5 business days. You�ll receive a tracking number via email as soon as your package leaves our facility

Can I return a product I've already opened?

To maintain the integrity of our medical-grade inventory, we can only accept returns on unopened, sealed products within 30 days of purchase. If you experience an adverse reaction, please contact our support team so we can assist you

Do you offer 'Buy Now, Pay Later'?

We sure do. We accept ShopPay, allowing you to split your purchase into four payments

Frequently Asked Questions

Customer Service Hours

Monday - Friday 10am - 5pm PST

Call Us

+1 888 840-5177

Get in Touch

support@skincaremarket.net

Address

116 E St Joseph St, Arcadia,CA 91006

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